These Handmade Glass Word Tiles are a fun mix of expressive word tiles. Each is handmade, cut and printed with words that evoke emotion. Being handmade from larger tiles and cut to size the edges are unfinished giving them a rustic look.
These tiles are suitable for indoor use only as they will fade in direct sunlight.
- Each packet contains a random mix of 8 word or symbols
- Being hand cut the size of each tile varies, but as a general guide they can vary in size from 3-6 cm long to 2-4 cm high.
- These tiles are made from a larger glass tile than hand cut, as such the edges can be slightly irregular
- They can be cut further with glass tile cutter
- These tiles are 5mm thick
- For indoor use only, these tiles are not UVA stable and will fade in direct sunlight
Special Note: As with most individually handmade items, minor variations and imperfections do occur, which are only meant to enhance the beauty and uniqueness of the product, making it one of a kind.
POSTAGE IN AUSTRALIA
Our postage charge is $10 on all orders regardless of weight to anywhere in Australia.
Orders are dispatched as soon as possible, normally within 24-48 hours, of receipt and are sent via Australia Post. If you require your order urgently please let us know by leaving a comment on your order, we will do our best to dispatch your order ASAP.
All parcels are tracked, with your tracking number emailed to you once your order has been dispatched.
If you need your order urgently you can upgrade to express post for $15.99 (up to 3 kilos). Express post orders received before 12 noon (est) are sent the same day. Additional postage charges apply to orders over 3 kilo's in weight or that don't fit into an Australia Post express post satchel.
We accept and send orders internationally. International postage costs are based on weight and destination. To find our how much it will cost to send your parcel, just entered the items you would like to purchase into your cart and proceed to checkout. You will be given the postage cost prior to committing to the purchase.
Please ensure that you allow adequate time for your goods to arrive as international delivery times vary considerably.
International orders May be subject to local charges. Customs policies vary widely, with customs or import duties being charged once the order reaches it’s destination country. Because of this, The Mosaic Store cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order.
Important **** We take no responsibility for incorrect addresses. Please ensure you fill out your shipping details clearly and completely. You will be charged for additional shipping if goods are sent back due to a wrong address supplied by the customer.
*Shipping times may vary during peak times including Sale Periods, Public Holidays & Holiday periods. We will always do our best to get orders dispatched as soon as possible.
We urge our customers to select carefully. If you are unsure about your selection or if you have any other questions, please contact email@example.com or call 1300 320 392 and we’d be happy to help.
NO HASSLE RETURNS GUARANTEE
If you are not satisfied with a product that you ordered online once you've had the chance to see if first-hand, you are welcome to return it to us within 90 days of the purchase date, unused and in its original packaging and we will refund your cost of goods.
Please contact us prior to returning the goods, so that we know to look out for the parcel. Our postal address is:
The Mosaic Store, 9 Percy Harris Street, Jindabyne, NSW 2627
Return postage costs are at the expense of the customer unless the item is deemed as faulty.
Refunds will be processed as soon as possible, we will contact you to confirm that the goods have been received and a refund is being processed. All refunds will be issued via the same payment method used to purchase the products.
WHAT IF A PRODUCT IS FAULTY?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on 1300 320 392 or e-mail us at firstname.lastname@example.org to let us know. Please contact us within 7 days of receiving your order to receive a refund or exchange.
If returning the item is required we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item, just drop us an email or phone us to let us know what item you are after so that we can put it on hold for you. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!