Return Guarantee

We urge our customers to select carefully. If you are unsure about your selection or if you have any other questions, please contact admin@themosaicstore.com.au or call 1300 320 392 and we’d be happy to help.

 

No Hassle Returns Guarantee

If you are not satisfied with a product that you ordered online once you've had the chance to see if first-hand, you are welcome to return it to us within 90 days of the purchase date, unused and in its original packaging and we will refund your cost of goods.

Please contact us prior to returning the goods, so that we know to look out for the parcel. Our postal address is:

The Mosaic Store, 9 Percy Harris Street, Jindabyne, NSW 2627

Return postage costs are at the expense of the customer unless the item is deemed as faulty.

Refunds will be processed as soon as possible, we will contact you to confirm that the goods have been received and a refund is being processed. All refunds will be issued via the same payment method used to purchase the products.

 

What If a Product Is Faulty?

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on 1300 320 392 or e-mail us at admin@themosaicstore.com.au to let us know. Please contact us within 7 days of receiving your order to receive a refund or exchange.

If returning the item is required we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product. 

 

Exchanges

If you would like to exchange an item, just drop us an email or phone us to let us know what item you are after so that we can put it on hold for you. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!

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