Our postage charge is $10 on all orders regardless of weight to anywhere in Australia.
Orders are dispatched as soon as possible, normally within 24-48 hours, of receipt and are sent via Australia Post. If you require your order urgently please let us know by leaving a comment on your order, we will do our best to dispatch your order ASAP.
All parcels are tracked, with your tracking number emailed to you once your order has been dispatched.
If you need your order urgently you can upgrade to express post for $20.00 (up to 3 kilos). Express post orders received before 12 noon (est) are sent the same day. Additional postage charges apply to orders over 3 kilo's in weight or that don't fit into an Australia Post express post satchel.
We accept and send orders internationally. International postage costs are based on weight and destination. To find our how much it will cost to send your parcel, just entered the items you would like to purchase into your cart and proceed to checkout. You will be given the postage cost prior to committing to the purchase.
Please ensure that you allow adequate time for your goods to arrive as international delivery times vary considerably.
International orders May be subject to local charges. Customs policies vary widely, with customs or import duties being charged once the order reaches it’s destination country. Because of this, The Mosaic Store cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order.
Important **** We take no responsibility for incorrect addresses. Please ensure you fill out your shipping details clearly and completely. You will be charged for additional shipping if goods are sent back due to a wrong address supplied by the customer.
*Shipping times may vary during peak times including Sale Periods, Public Holidays & Holiday periods. We will always do our best to get orders dispatched as soon as possible.
By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to The Mosaic Store, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us.