Postage In Australia
Our postage charge is $7.95 on all orders over $25 ($10 for orders under $25), regardless of weight to any where in Australia.
Orders are dispatched as soon as possible, normally within 24-48 hours, weekdays and are sent via Australia Post. If you require your order urgently please let us know by leaving a comment on your order, we will do our best to dispatch your order ASAP.
All parcels are tracked, with your tracking number emailed to you once your order has been dispatched.
Express Post
If you need your order urgently you can upgrade to express post for $15.99 (up to 3 kilos). Express post orders received before 12 noon (est) are sent the same day.
Additional postage charges apply to orders over 3 kilo's in weight or that don't fit into an Australia Post express post satchel.
International Orders
We accept and send orders internationally. International postage costs are based on weight and destination. To find our how much it will cost to send your parcel, just entered the items you would like to purchase into your cart and proceed to checkout. You will be given the postage cost prior to committing to the purchase.
Please ensure that you allow adequate time for your goods to arrive as international delivery times vary considerably.
No Hassle Returns Policy
Goods can be returned within 365 days of the purchase date if they are still in their original condition (i.e Packaging). Please contact us prior to returning the goods, so that we know to look out for the parcel. Our postal address is:
The Mosaic Store, 9 Percy Harris Street, Jindabyne, NSW 2627
What If a Product Is Faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on 1300 320 392 or e-mail us at admin@themosaicstore.com.au to let us know. If returning the item is required we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
Exchanges
If you would like to exchange an item, just drop us an email or phone us to let us know what item you are after so that we can put it on hold for you. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!
1300 320 392
1300 320 392
