Our Custom Made tiles offer the exciting opportunity for you to create tiles using your own design or photo's. All you need to do is upload the image, photo or even quote of your choice and we will print them for you.
The pattern image or photo is fused to be top of the tile. Each tile is 4.8 x 4.8 cm square and 6 mm thick. These tiles can't be placed in direct sunlight as they aren't UVA stable.
Tiles are sold individually.
We will endeavour to make your custom made tiles as soon as possible, however please allow up to a week's processing time.
A few technical pointers:
- The higher the resolution of the file the better
- Our tiles are square not rectangular. If your photo is rectangular in shaped, you will be able to crop it during the upload process or we can do it for you.
- We don't alter the image in any way, other than re-sizing it so it fits onto the tile (or cropping it if it is rectangular in shape).
- Accepted file types: .jpg, .gif, .pdf, or .png
- The image is printed on the back of the top of the tile so take care not to scratch them
- Please ensure that you have the rights or own the images you are uploading.
As this is a custom made product there are no returns or refunds on this product.
Postage In Australia
Our postage charge is $7.95 on all orders over $25 ($10 for orders under $25), regardless of weight to any where in Australia.
Orders are dispatched as soon as possible, normally within 24-48 hours, weekdays and are sent via Australia Post. If you require your order urgently please let us know by leaving a comment on your order, we will do our best to dispatch your order ASAP.
All parcels are tracked, with your tracking number emailed to you once your order has been dispatched.
If you need your order urgently you can upgrade to express post for $15.99 (up to 3 kilos). Express post orders received before 12 noon (est) are sent the same day.
Additional postage charges apply to orders over 3 kilo's in weight or that don't fit into an Australia Post express post satchel.
We accept and send orders internationally. International postage costs are based on weight and destination. To find our how much it will cost to send your parcel, just entered the items you would like to purchase into your cart and proceed to checkout. You will be given the postage cost prior to committing to the purchase.
Please ensure that you allow adequate time for your goods to arrive as international delivery times vary considerably.
No Hassle Returns Policy
Goods can be returned within 365 days of the purchase date if they are still in their original condition (i.e Packaging). Please contact us prior to returning the goods, so that we know to look out for the parcel. Our postal address is:
The Mosaic Store, 9 Percy Harris Street, Jindabyne, NSW 2627
What If a Product Is Faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on 1300 320 392 or e-mail us at firstname.lastname@example.org to let us know. If returning the item is required we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item, just drop us an email or phone us to let us know what item you are after so that we can put it on hold for you. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!